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BEFORE YOU WRITE
COMMON QUESTIONS
How do I change or cancel my subscription?
- Click magic link here: XMODE. Click “Manage subscriptions.”
- You will see a list of active subscriptions — press “View Details” and make changes in seconds.
- Or send us a message — we’ll make the change for you — fast!
My order says delivered, but I don't see it.
- We ship via UPS SurePost, which means UPS hands the package to your local post office for final delivery.
- Your package usually ends up in your mailbox, not on your doorstep.
- Please check the mailbox. If it’s still missing after 24 hours, please send us a message.