Troubleshoot an issue

Dear Customer,

We sincerely apologize for the glitch you recently experienced with your Account/Subscription/Recent-Order. We understand how frustrating it must have been for you but please don't worry, we've got your back!.

We would like to inform you that we have recently upgraded our e-Store platform in order to enhance the overall user experience. However, it seems that there may have been some unforeseen issues that have arisen as a result of this upgrade. Please accept our apologies for any inconvenience caused.

In the meantime, we kindly request that you report your issue on our dedicated page called Report an issue. This page is specifically designed to address technical difficulties . Your input will greatly assist us in resolving the issue as swiftly as possible.

Rest assured, we are taking your issue seriously and are actively working to troubleshoot the problem. Our team is dedicated to identifying the origin of the issue so that we can resolve it promptly.

We genuinely appreciate your patience and understanding as we rectify this problem. We value your trust in us and assure you that we will do everything within our capability to ensure a seamless accessibility experience for your account. Please note that it may take up to 2-3 days to fully resolve the issue and restore normal functionality to your account.

 

Once again, we sincerely apologize for any inconvenience caused and thank you for your continued support.